If you are not satisfied with the product you ordered or if you have changed your mind about your purchase, you have the term of 30 (thirty) days from receipt of the goods to communicate the withdrawal and the following 14 (fourteen) from said communication for the return.
Right of withdrawal:
You have the right to withdraw from the contract, without stating the reasons, within 30 days. The withdrawal period expires after 30 days from the day of receipt of the goods.
To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by means of an explicit declaration (e.g. letter sent by post, fax or e-mail). To this end, you can use the attached model withdrawal form, but it is not mandatory.
Effects of withdrawal:
If you withdraw from this contract, you will be reimbursed for all the payments you have made in our favor, including delivery costs (except for the additional costs resulting from your possible choice of a type of delivery other than the less expensive type of standard delivery from offered), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. The refund could be held beyond 14 days only until you have demonstrated that you have sent back the goods or until they have been received by us, whichever occurs first.
The products must be returned possibly in their original packaging, with the original labels attached and must not be damaged or altered in any way.
The consumer is solely responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
The return of the product purchased within the terms indicated above replaces, to all intents and purposes, the written communication provided for by art.52 of Legislative Decree n.21 of 21 February 2014.
It will be refunded, within 14 (fourteen) days, of the amount paid for the returned product, including shipping costs, if applied at the time of purchase, through the method you used to make the payment.
The return is made by collecting the courier from the buyer at the address indicated for the delivery of the order. Everything will be agreed by email by sending a waybill and booking the courier's pass.
Returns are free for orders over € 79. In the event of an order below this amount, the shipping costs will be deducted from the refunded amount.
For any communications please contact: 351 0800409 or via e-mail to firstname.lastname@example.org