THE COURRIER

The shipment is met by express courier service from Monday to Friday on time working.

For a good reception of the products we would advise you to give the address of the place where you work and also to give your phone number so that the courier can contact you.

We ship with:

DHL , BRT , TNT , DPD

ORDER STATUS

As soon as your order leaves the warehouse you will receive a DELIVERY CONFIRMATION email, where you will find a tracking number you can use to monitor your delivery status online. Your order will be traceable via this number about two working days after that the delivery has been confirmed.

If you do not receive the goods within a week from the email of the shipping confirmation, please let us know to our customer service.

You will find our contacts in the appropriate section: 'CONTACTS'

Credit card

We accept the following credit cards

Visa

Mastercard

PayPal

In the case of using PayPal with PayPal, the Customer will be able to pay the order directly through your verified PayPal account. The Company informs you that only payments made and receipts from verified accounts will be accepted and reserves the right to ship the Products that are the subject of Customer's order to the address listed on the verified PayPal account.

Payments Orders from Unverified PayPal Accounts will be canceled and, consequently, will not be shipped from the Company.

Payment with mark (only in Italy)

The company offers the possibility of choosing the mark as a payment method.

There are fixed charges of £3,56

There are fixed charges of

£3,56

Payment is made in cash at delivery (courier does not accept checks and does not give change). The service is available only for Italy. Please check if the shipping location chosen is covered by the service, filling in the part of your shipping cart details.

In the event that the shipment of a order made with a mark would not be successful for causes attributable to the customer, the company reserves the right not to proceed with any other order with the same payment method. The customer who chooses the mark as a payment method must have a current post or bank account for a possible refund in case of return.

Bank transfer

In the case of payment of products by bank transfer, in the confirmation of the order of the customer - sent by email from the company - will be indicated the bank coordinates of the same company. In this case, the products covered by the order of the customer will be put aside, pending the accreditation of the corresponding amounts on the company's current account.

Our bank coordinates are:

Balan Group S.r.l.

BANCA POPOLARE DI PUGLIA E BASILICATA

IBAN: IT12Z0538515806000000131796

BIC: BPDMIT3BXXX

SECURITY PAYMENT

Our company guarantees you a secure payment. Your bank details are fully encrypted and protected by the security system.

SECURITY PAYMENT

Our company guarantees you a secure payment. Your bank details are fully encrypted and protected by the security system.

After the order is confirmed, the payment application is transferred in real-time on the online payment platform.From here a request for authorization to the credit card circuit is sent. The on-line payment manager issues an electronic certificate.

RETURNS POLICY

If you are not satisfied with the product you ordered or if you have changed your mind about your purchase, you have the term of fourteen (14) business days provided by Italian law.

The products must be returned as far as possible in their original packaging, with the original labels attached and shall not be damaged or altered in any way.

The return of the purchased product within the terms above replaces, in any event, the written communication provided for in art.52 of Legislative Decree 21 of 21 February 2014.

You will be refunded, within fourteen (14) business days, of the amount paid for the returned product, including shipping costs, if applied at the time of purchase, by the method you used to make the payment.

INSTRUCTIONS FOR RETURNING BY POST

For returning an item by post, you must return it, together with the withdrawal form, within fourteen (14) days after delivery to the following address:

Balan Group S.r.l.

Via Di Palma 79 , 74123 Taranto(TA)